Tenants Guide

The moment you see one of our properties of interest please get in touch to either register or arrange a viewing and one of our team will look forward to helping you with this process. We’ll ask you a few questions to make sure the property is right for you, then book you in to see it as soon as possible.

Once we have found you a property the next stage is to make an offer that we will present to the landlord, if accepted we will then require a holding deposit (usually one week’s rent ) this secures the property for you, means all future viewings will cease whilst referencing and credit check are undertaken.

If in the unlikely event the landlord withdraws the property from the market your holding deposit will be returned in full

Once credit and reference checks are complete, a tenancy agreement will need to be signed by all parties. We will then require your first month’s rent and your security deposit before the move-in date. We will also need to see proof of a standing order set up for future rent payments.

Your security deposit is usually five weeks’ rent. We can use the one week you will have already paid for the holding deposit towards this. Please note that four week’s rent is not the same as one month’s rent.

DFW will now place your deposit with a deposit protection service to be fully protected. This will returned in full at the end of the tenancy (providing there is no damage to the property and the rent is not in arrears).

The day you move in we will arrange for an inventory clerk to check you in and hand over the keys. This gives you the opportunity to check the condition of the property and its contents, read the meters and sign the inventory.

You are then required to inform the utility companies that you are responsible for the bills, also contact the local council to advise them that you will be paying council tax. After this we are sure you will be able to settle in and enjoy your new home.

DFW does not charge fees to tenants.